Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, should your items be faulty.

We do not refund for change of mind, you finding a cheaper option, should you decide you do not like the product, or you have no use for the product.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@calmandsleepco.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Calm & Sleep Co does not pay for the return shipping cost. You must arrange for, and pay, the costs of returning the products to us.  For your protection we recommend you use a tracked delivery service, as we cannot accept liability for any goods lost in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@calmandsleepco.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Perishable goods (tea) can not be returned. Please get in touch if you have questions or concerns about your specific item.

We will not accept returns on sale items or gift cards.

Exchanges
We do not exchange products unless they are faulty.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company or other payment provider to process and post the refund.